As a leader in intelligent media delivery, we integrate and optimize campaigns including direct mail, newspaper inserts and digital advertising to enhance our 58,000 local, regional and national clients’ return on investment. Our advanced geography-based targeting allows our RedPlum® media to reach 9 out of 10 households with national or hyper-local print programs and extend into nearly every neighborhood across the country with digital advertising. Our motivated employees display tremendous passion for delivering results that drive our clients’ success.
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Client Program Coordinator - Livonia, MI
Client Program Coordinator - Livonia, MI
Employees in our Media Delivery Team interact with all areas of the business, including: sales, marketing, targeting, analytics, logistics and manufacturing. They are experts in the Valassis products and services and have detailed knowledge of our constantly evolving offerings. The Media Delivery Team works directly with our clients to develop and present marketing solutions using products such as newspaper, direct mail, shared mail, social media and product sampling. They influence cross-functional teams to achieve “wins” every day for their clients.
Your Opportunity: Coordinate and develop order fulfillment, manage profitability and monitor execution of market promotions for designated clients. Adapt procedures, processes, tools and techniques to meet marketing promotional requirements of assigned client base as needed. Understand Client requirements related to area of expertise. Communicate and educate internally and externally on standard, pre-defined processes primarily. Represent Valassis to external clients and mediates between opposing program objectives/internal capabilities as required.
Client Contact: Collects, validates, refines, and interprets Client Marketing Solutions requirements for entry into appropriate internal systems/forms and communication to internal/external stakeholders. Makes recommendations during marketing solution development and refinement stages. Educates the Client on Valassis requirements and may create program schedule or use standard schedule. Manages Client-provided materials against program schedule and gathers final Client approvals as required.
Internal Contact: Translates Client’s needs and directs internal cross-functional departments on Client program expectations including timing. May need to influence internal cross-functional departments to deviate from standard expectations. Audits, applies and manages Client requirements against outputs from other internal/external stakeholders to ensure Client requirements are met.
Issue Resolution: Investigates and resolves issues for job-related tasks, and owns the escalation of issues as appropriate until resolved. Effectively collaborates with Clients and internal partners to find a mutual solution, and communicates and positions information on challenging situations to the Client and/or Sales.
Client Reporting: Responsible to close program internally by providing final assigned execution details (may include final distribution counts, distribution costs, production costs, final billing, additional charges incurred, credit processing, etc.). Compiles and maintains client specific reports.
Product-Line Specific Functions: Performs additional product-line specific tasks as assigned